Months After Layoffs, TI’s IT Department Needs Troubleshooting

Dallas-based Texas Instruments laid off 12 percent of its workforce in late January, with most of those cuts affecting the company’s internal support teams–and it seems the cuts are causing big problems. According to an employee at TI, the situation is now so bad that if the IT department can’t troubleshoot within a few minutes, the ticket is closed and employees are told they can’t be helped. She pointed out a recent example: During a presentation by a TI employee, a call was made to IT for help. After a few minutes, the TI employee was left with one option: call Geek Squad, the computer support company best known for black-and-white VW Beetles and its affiliation with Best Buy. That doesn’t bode well for TI.