An upset Disher sends this report:
I just called Coal Vines to ask if they took reservations, and the lady who answered the phone was VERY rude. She said they didn’t take reservations in an angry tone, and then I asked if she had an estimate of what the wait would be on a Friday night (usually they have some sort of idea)… (this is what makes me mad) she said “I don’t know; it’s not like I have a crystal ball.”
I have had several unpleasant phone experiences dealing with restaurants. People who answer the phones at restaurants should be trained to know how important their job is–they are, in some cases, a customers first contact with the business. It’s one thing to lose a customer after bad food or service, it’s quite another to lose them when they are in the process of choosing where to dine. Coal Vines just lost customer for life.
