I have a very innocuous question that I need to pose to someone, anyone, in the Pizza Hut media relations office in Plano. When I call the office’s number, a recording gives me three options:
Press 1 if you’re a member of the news media calling about something other than paid advertising.
Press 2 if you’re interested in a media sponsorship.
Press 3 if you’re a customer and want to register a complaint.
When I press 1, I get routed to the “Restaurant Support Center.” When I tell the operator there that I’m a member of the news media who is calling about something other than paid advertising, I get routed back to the original recording.
I’ve called the media relations office for Pizza Hut’s Kentucky-based owner, Yum Brands, and the only “help” I received was the phone number for the Plano media relations office. So, if anyone in that office is reading this, please call me at 214-523-5272.
