|FAMILY TRADITION: Louise Eiseman and her son, Richard, work as partners at the jewelry store she founded with her late husband.
photography byÂ Joshua Martin
â€œI certainly wasnâ€™t coddled,â€ her son Richard had stated, confidently. â€œWas I?â€
Mrs. Eiseman, who with her late husband Richard Sr. founded the 45-year-old jewelry business that bears the family name, sits elegantly on an office settee.
â€œI think you were not coddled,â€ she says carefully. â€œBut you had some of the advantages.â€
Ah yes, those.
For younger generations whoâ€™ve assumed the helms of family shipsâ€”long-standing, thriving companies built by parents, grandparents and, less frequently, the greats and great-greatsâ€”lineage has its rewards. But it also carries the weighty responsibility of maintaining the course and steering it into future seasâ€”if, of course, the kids are selected for the job in the first place.
Because the family business is a particular kind of animalâ€”an unemotional corporate entity founded upon personal blood relationships that are, by definition, emotionalâ€”the task of transferring wealth sets it up for risk. Add to the mix a last name emblazoned on the side of a building, every wristwatch box, or car chassis, and the process can reach powder-keg proportions.
In fact, while family businesses generate half the gross domestic product and half of total wages paid in this country, 70 percent of those businesses fail when they pass the leadership from one generation to the next. The chief cause of this breakdown is a collapse in trust and communications, according to The Williams Group, a California-based research organization specializing in estate planning and family-owned operations. And, without open discussion in advance of whatâ€™s to come, heirs canâ€™t properly prepare for their new roles.
â€œYou know it is coming,â€ says Richard Tesauro, president and founder of Tesauro Management Counselors in Dallas. â€œYou can either do it in a planned, rational way, or a reactive way, which is dysfunctional. If you are willing to talk honestly about it, you can focus on the continuation of the business, and not on all kinds of processes that are out there ... the issues from when the heirs were young, the relationships that go back to childhood, jealousies. It all comes into play and makes this more complex.â€
|PASSING THE BATON: Donald S. Freeman Jr. (seated) and his daughter, Carrie Freeman Parsons, and son-in-law, Joseph V. Popolo Jr., say itâ€™s important for employees to approve of a leadership transition.
photography by Elizabeh Lavin
The first step a soon-to-retire CEO can take is to start thinking early about crafting a clearly stated exit strategy. In the same way that a person prepares a will, a company leader needs to pinpoint a date and work backward, specifying how he or she will modify his responsibilities; who will fill his seat and how; which, if any, employees will be brought in from the outside or moved around within; and how these successors will begin to learn (under his wing) what they will need to do once heâ€™s flown the nest. Financial and tax matters, of course, involve many details, depending on the size of the company, the number of heirs, and the way the corporation is structured.
â€œGet advice,â€ advises Jay K. Turner of the Charlotte, N.C.-based private-equity firm, CapitalSouth Partners. â€œWe are all imperfect, and that imperfection is exacerbated by finances.â€ Issues such as deciding how much capital the current generation needs to take out of the business for retirement, how to fairly divide an estate among multiple family members, how to diversify income, and how private companies can avoid astronomical federal estate taxes are all subjects for serious consideration, along with gauging life and work-style differences between parents and their heirs.
â€œOften the older generation has a certain mindset. They are hard-working, frugal, they watch expenses closely,â€ says Turner. â€œTheir whole life is the business, having started it. The second generation may be marketing-driven, wanting to grow the top line, and may not have the attention to detail. But they are also family-oriented, and their spouses and children will come first, which is good, I think. But it has to be put in balance; you have to be careful in how you leverage the company to accommodate the next generation.â€
Despite the worrisome data, some conscientious executives manage to keep their companies profitable through several rings of the family tree. In Dallas, along with the Eisemans, many notable names have enjoyed enduring prosperity, from the Crows, Hunts, and Sewells to the Huffines, Freemans, and Marcuses. While each of their stories is different, the ability to maintain continued growthâ€”and happiness among the ranksâ€”derives from some of the same guiding principles. In addition to facing the issue head-on, discussing it and planning for it financially and operationally, departing leaders have a basic decision to make: Is my child the one for the job? And, in cases where more than one child may be, the question needs to be asked: Which one will do it best?
A Servantâ€™s Heart Â
About 10 years ago, Donald S. Freeman Jr. read a magazine article that said a CEOâ€™s most vital responsibility is to find a successor. In July 2008, after 31 years, he retired from full-time duties at Freeman, having grown his fatherâ€™s party-outfitting company into a leading worldwide provider of integrated services for trade shows, exhibitions, and other events.
â€œMy dad was the consummate salesman, outgoing, volatile, a guy who would go off the handle, then 10 minutes later say, â€˜Letâ€™s go to lunch,â€™ â€ Freeman recalls. â€œHe flew by the seat of the pants. I brought more structure, with financial statements, budgets, details.â€
When Donald took over in 1977, 50 years after â€œBuckâ€ Freeman founded Freeman Decorating Co. in Des Moines, Iowa, the privately held company had annual revenue of $19 million. Today Freeman has about $1.3 billion in revenue. Donald believes he is leaving it in competent hands: four competent hands, to be exact.
â€œUnlike my dad, who always said, â€˜I have to be busy,â€™ I found that you could be busy without working in the business every day,â€ says Donald, who assumed a directorâ€™s role as chair-elect of the Dallas Convention and Visitors Bureau in October and will maintain a presence with decades-long Freeman customers. â€œThere was always a time that we were going to do this, when I recognized that they had the capability.â€
â€œTheyâ€ are Carrie Freeman Parsons, Donâ€™s daughter, and Joseph V. Popolo Jr., the husband of his other daughter, Chris Freeman Popolo, who chose to pursue a career in health care administration management. â€œThree or four years ago, Dad started talking to me and Joe, and framing up other positions in the company,â€ says Carrie, 45, whoâ€™s worked at Freeman since graduating in 1985 from Baylor University. â€œFor him to have made the decision to put in place a plan, while still highly motivated to come to work, is just like him. It is like him to have everything well thought out. He drew the chart.â€
Carrie is the companyâ€™s new vice chairman, retaining her title as chief marketing officer. As a kid, she used to play in the office on Saturdays. The family structured its life around her fatherâ€™s schedule. â€œIf dad had to go to D.C. to visit a customer,â€ she says, â€œthatâ€™s where we went for our family vacation.â€
Joe, formerly president, now is the CEO. Don, whoâ€™s 70, keeps his position as chairman. â€œDad was most concerned that we were positioned as equals, from the perspective of our employees and customers,â€ says Carrie. â€œJoe is a very astute businessman, driven by strategic initiatives. Iâ€™m the customer/employee person, setting vision, matching the culture, making sure everything works in sync. Both are very vital to the business.â€
When it came time to take her first job, Carrie had intended to look outside the nest. But Freemanâ€™s sales director tempted her with an opening. â€œDad didnâ€™t pressure me. There was more pressure from the employees, who had watched me grow up. I guess Iâ€™d hope heâ€™d be a little disappointed if I didnâ€™t join,â€ she smiles, â€œbut ultimately, if the decision was based on the right reasons, heâ€™d be fine with that. There was no blip when my sister said no.â€
For Joe, 41, whose in-law status may magnify some of the challenges of carrying a super-sized torch, the CEO appointment caps 11 years of Freeman employment. â€œDon is the Conrad Hilton of our industry,â€ Joe says. â€œHe is an icon, he is very wise, and he is leaving an extremely healthy business. Does that make you work harder to prove yourself? Yes, and I am glad to have the opportunity, but I donâ€™t think heâ€™d jeopardize what heâ€™d built.â€
|THE NEXT GENERATION: Both J.L. Huffines Jr. (seated) and his son, Ray, worked early on at the family dealerships.
photography by Joshua Martin
â€œThis company has never been about my dadâ€™s ego,â€ says Carrie. â€œItâ€™s about the employees, the customers, and doing the right thing. Having a servantâ€™s heart has formed the culture of the organization, and has enabled us to grow. We wanted our employees, with this transition, to have the trust and faith in the leadership to know that weâ€™re doing the right thing.â€
Unlike Don Freemanâ€™s voluntary retirement, illness or death will often force a shift in leadership. Whether sudden or anticipated, forethought is essential for businesses to survive the trauma.
Richard Eiseman Jr. worked alongside his father for years, knowing that one day he would gather up the reins. That day came in 1996, when Richard Sr. died of Parkinsonâ€™s disease. Louise, who had managed the companyâ€™s marketing, stayed on as her sonâ€™s partner, traveling to Europe for buying trips, keeping an eye on the distinctive styles for which Eiseman is known. Now 79, she visits the NorthPark Center store several times a week. â€œIf I hadnâ€™t all the confidence in you,â€ she tells her son, â€œI wouldnâ€™t have let you walk in.â€
Richard Sr. worked in the retail jewelry business and Louise, whose own family owned a womenâ€™s dress business, suggested to her husband that jewelry might be a good industry to pursue together. In 1963 they took their savings and leased space in a Commerce Street department store. In 1980, they moved to NorthPark, where they now tie with Neiman Marcus as the oldest tenant. In time they grew to 11 locations. While most jewelry companies consign or finance their stock, the Eisemans own every piece that is in their store. The lesson they taught their children at home was simpleâ€”donâ€™t buy what you canâ€™t pay for. Louise still lives in the first home she and her husband bought in Dallas.
â€œPeople would ask my father what he does for a living and heâ€™d say, â€˜I sell happiness,â€™â€ says Richard, who used to stack timepiece boxes on weekends as a child. â€œOne of the greatest burdens was trying to live up to him. Many sons and daughters live in fear, or live in the shadows. I felt lucky to have had my dadâ€™s persona to emulate. He and my mom led by example, never insisting anything be done their way. I was allowed to grow, to make mistakes.â€
â€œWhen you have someone who is so strong, so charismatic, it is intimidating,â€ adds Louise. â€œI think that Richard absorbed it. He has all of Dickâ€™s genes, except for my wicked sense of humor.â€ Her business card reads: Louise F. Eiseman, Queen Mum.
Though Richard as CEO is fortunate to still have such a feisty sidekick (her official title is chairman of the board), the future of Eiseman Jewels rests with him. â€œYou have to reinvent yourself a bit, but you have to hold true to the past,â€ he says. â€œThen you have to give back.â€ His sister, who lives in Toronto, is very involved in the companyâ€™s philanthropic giving.
Like the Freemans, who run their operation as though it were an extended family, the Eisemans work hard to develop relationships not only with customers but with employees. They offer respectful salaries, medical benefits, and an old-fashioned pension plan. They are closed on Sundays, despite the hubbub of the shops all around them. Quality of life comes first.
â€œI had my only job interview when I was 21,â€ says employee Lucy Hay, now 59. â€œI fell in love with Mr. Eiseman. Your dad was in the background, beaming, when you took over,â€ she tells Richard. â€œHe let it happen naturally.â€
While Richard and Carrie Parsons have only worked for their families, some believe that experience with other companies and other industries will help an heir appreciate a level proving ground and know, for certain, whether he or she truly wants to return home. According to the Laird Norton Tyee study, one-third of family businesses require family members to stretch first beyond the umbilical cord, for at least five years. Twenty-four percent require three to five years, and 13 percent require one to two.
â€œHeirs need to see how things work in other companies where they are not the son or daughter,â€ says Dr. Kristie Loescher, a lecturer at the McCombs School of Business at The University of Texas at Austin.
Ray Huffines is the third generation to lead Huffines Auto Dealerships, following his 85-year-old father, and grandfather, J.L. Huffines Sr.
J.L. Sr. â€œhad a Denton dealership selling Willies,â€ Ray says. â€œMy dad, J.L. Jr., who was an only child, grew up in the business. I worked in the summers starting at 15, doing simple jobs in the shop like removing wheels and fixing tires.â€ The second-oldest of four boys, Ray, now 56, was the only child to join the business.
In 1979, at 27, he went to work full time on Ronald Reaganâ€™s presidential campaign. The following year, Ray became Texas Gov. Bill Clementsâ€™ personal assistant. He stayed with Clements for a little over two years, then returned to the world of automobiles. â€œMy goal was not to be in government or politics, but to take the time to take advantage of the opportunity. Clements [had been] the deputy secretary of defense, and he was a businessman. To be around him, to watch and learn, was of tremendous value in my career,â€ says Huffines, who canâ€™t pinpoint exactly when he â€œtook overâ€ the company.
â€œI donâ€™t know if there was any particular day, and we donâ€™t worry about titles. Itâ€™s been a gradual thing, as my dad has been stepping away from the day to day and Iâ€™ve been filling the position,â€ he says. â€œIâ€™m the CEO, but that doesnâ€™t really mean anything to us. Some people on the outside want a title, so thatâ€™s the title.â€
Typically, car dealerships are owned by families, and surnames are synonymous with the product. Like the Freemans and Eisemans, Huffines knows that if a Chevyâ€™s on the side of the road, broken down, with his name on its trunk, itâ€™s not a plus.
â€œMy grandfather started this, ran it, built it, and then my dad handed me a good name, a great reputation,â€ he says. â€œI want to make sure that I and all of our people enhance that name and do nothing to damage it in any way.â€
The general manager of the dealership taught Ray Huffines the basics at 22. Richard Eiseman and Carrie Parsons were students, too, of valued professionals their parents hired. But combining non-family members with descendants can be tricky. â€œWhen there is nepotism, when the heir gets special treatment, a chain of events is put in place that is damaging to the morale of the employees,â€ says Loescher. â€œIf you are promoting people who donâ€™t have the skills or arenâ€™t following the rules, good employees will go elsewhere. Thatâ€™s a double whammy.â€ And, she adds, â€œif the children arenâ€™t held to the same high standards, parents should not be surprised when there is not one to hand the reins to.â€
It takes a certain kind of person to jump into the middle of a family dynamic, even one thatâ€™s healthy. â€œThe most successful new entrants are the ones who can really navigate without creating drastic change,â€ says Nancy Keene, a director in the Dallas office of Stanton Chase, a global executive search firm. â€œItâ€™s likely, too, that if the founder has been in the role for a long time, you will have other long-time people leaving at the same time. This will have a ripple effect from an age and skill-set standpoint. We see a lot of that across-the-board kind of thing, with aging baby boomers getting ready to retire. Gradual step-by-step phasing out is best.â€
In the end, packing the box is a sentimental task, whether itâ€™s filled to the brim or only part way. Even for people who have anticipated the change, the shift can simply feel strange.
Don Freeman Jr., a graduate of the U.S. Naval Academy, for years flew twin-engine turbo props. â€œThere was a time when I thought I shouldnâ€™t be flying this airplane, when I wondered if I needed new training, or whether my reaction times were as good as they used to be. I felt similarly about this business, so three years ago, I decided the time was right,â€ he smiles. â€œAnd I have no real regrets.â€
Retailer of fine jewelry
Richard Eiseman Jr., CEO;
Louise Eiseman, Chairman of the Board
Headquarters and sole location: Dallas
45 years in business
Annual revenue: would not disclose
Provider of integrated services for marketing events including expositions, conventions, corporate events, and exhibits
Don Freeman Jr., Chairman; Joe Popolo Jr., CEO; Carrie Freeman Parsons, Vice Chairman, Chief Marketing Officer
Offices in 41 North American cities
81 years in business
4,200 full-time, 28,000 part-time employees
Annual revenue: $1.37 billion
HUFFINES AUTO DEALERSHIPS
Ray Huffines, CEO
Headquarters in Plano, 8 locations in DFW
84 years in business
Annual revenue: more than $472 million