A store called SANCTUARY Store openings are generally an occasion for table wine and trays of pretty canapés that no one seems to eat—fun but basically forgettable. When Sanctuary opened in August 1999, Lisa Carlson and her mother Cai Glackin threw the obligatory party, but even the most jaded guests felt that this was not your average retail event. For one thing, Lisa and Cai have a lot of friends, and all of them showed up for the opening. But even more, Sanctuary had been a long time coming, and their friends knew the story. The two had talked about opening a store for years, but it wasn’t until Cai was diagnosed with breast cancer that the idea moved out of the talking stages. “The deal was that we would start the store right after Mom recovered,” Lisa says. “We made a pact.”
For any other mother-daughter team, this might have been a really bad idea—sweet but impractical and a good way to lose a lot of money. But Cai had solid marketing experience, and Lisa had 10 years in high-end retail to bring to the table. Lisa earned her undergraduate degree at Columbia University. She was the visual manager for Crate and Barrel and Pottery Barn. She also worked for Waterworks as a designer. In all, their experience qualified them perfectly for a home and design store. These days, the store is mostly Lisa’s to manage, though she and her mother take buying trips to Europe together. The merchandise is a mélange of English, Italian, and French; antiques and reproductions; and furniture, linens, china, and accessories. And while the furniture and accessories are largely traditional, words like “fresh,” “urbane,” and “shabby chic” come to mind, though retail-speak is (as usual) inadequate. “We want the store to feel like home, so our philosophy is to only carry things that we love,” Lisa says. “From each linen napkin to the Votivo candles.” Dallas seems to love it, too. Sanctuary will celebrate its third birthday this summer. PROFILE: LISA CARLSON Hometown: Dallas, but she went to school on the East Coast because she “thought it would be interesting.” Favorite pastime: cooking (she cooks every night!) and entertaining friends. “I go home, get barefoot, turn on some music, drink a little wine, and cook. I love to make my own pasta—and anything Sicilian. My family is from Sicily.” Collects: china. She has six different patterns—all that entertaining, you know. Can’t live without: new husband Brent, good cooking utensils, family photos, linen sheets from France (she sells them at Sanctuary), and good music. “I love jazz, Harry Connick Jr. and Frank Sinatra. But I’ve recently discovered Diana Krall.” Design (and business) philosophy: Lisa never buys something just to fill a space. She’s an impulse buyer; she buys things that she finds intriguing or that have meaning. “Your home should be filled with beautiful things. Thus, our name, Sanctuary.”
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