Penney’s Johnson Tries to Retrain His Customer

Ron Johnson/file photo
Ron Johnson/file photo

Ron Johnson’s popping up everywhere lately, from the Piers Morgan show on CNN to this great Q&A with Bloomberg BusinessWeek. And, you can’t say the CEO of Plano-based J.C. Penney isn’t thinking big. In the magazine interview, he even compares making over Penney’s to rebuilding “trust” in American institutions. Johnson also tells how he thinks wider aisles, all-new mannequins (55,000 of them!) and “retraining” the customer will help save the venerable department store.

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