The DMV falls under the purview of the Public Safety Commission. Its five members can be found here. A glance at the panel reveals the answer to why the DMV is so disasterously managed. Three of the five members are attorneys. One is a private equity type. The fifth is herself a former bureaucrat. In other words, not one member of the commission has run anything in their lives. They have never had to satisfy customers. They have never had to implement processes based on efficiency and performance. The DMV is a mess because its leadership simply doesn’t know how to fix it. It may, in fact, be utterly oblivious to the problem.
The only Dallas member is one Ada Brown, who I am sure is a fine lady and who I know is a brilliant attorney. (I know she is a brilliant attorney because it says right there in her bio that she’s a member of the Mensa Genius Society.)
Ms. Brown practices law at McKool Smith, a very well respected Dallas firm. The next time you’re stuck in a four-hour line at the local DMV, you might want to give her a call at 214-978-4000. As a dedicated public official, she is undoubtedly more responsive to the needs and problems of the average citizen and consumer of DMV services than DMV employees seem to be.