So last week I dropped by the Record Building downtown to pick up new license plates. “Dropped by” is accurate: the entire transaction took about four minutes. Contrast that with the Department of Motor Vehicles, where a four-hour wait is the norm*.
Maybe John Ames, the county tax assessor, should be hired to reform how the DMV does business. Or Indiana Governor Mitch Daniels. The average wait in Indiana’s DMV is 6.5 minutes.
* I would love it if someone from the DMV would like to challenge that estimate. But they won’t. And the reason they won’t is that they don’t know if it’s true or not, because unlike Indiana, they don’t time their performance. They don’t time their performance because that would measure their performance. Of course, measurement is the first step to improvement. But don’t tell Texas that.
