The praise for Southwest Airlines keeps rolling in. Following a (mostly) positive profile in The New York Times and news that its CEO Gary Kelly had been named DFW’s CEO of the Year–for a second consecutive year–Southwest was one of two Dallas-based companies named today to Consumer Reports‘ 2010 “nice” list. The magazine’s editors selected 10 “nice” companies and 10 “naughty” companies based on “a collection of customer-service policies we like or loathe because they strike us as particularly consumer friendly or not so friendly.” Consider it, they say, “a pat on the back or a kick in the pants.”
No North Texas-based companies made the “naughty” list.
So what do you think? Are there other Dallas companies that should have been contenders for either the “nice” or “naughty” list?