I am a proud member of AAA. Love those people. The other day I had a flat, made the call to the hotline, and the guy was there in 20 minutes to fix it.
But I have never used their insurance service, which I suspect is their big money-maker. Here’s a FrontBurnervian’s description of her recent experience:
After getting several bids from competing companies I signed up with AAA insurance for $1853. A week later I received a notification thanking me for adding “pet coverage” and saying my new policy would now cost $2518. I don’t own a pet and did not sign up for this change. I thought it was a mere computer glitch. I called my agent, Brandon Bracken. I left him a voicemail. When he did not call back, I sent him an email. No response. I tried to call him again. No response. A helpful operator advised me to talk to his supervisor, Chris Webb. He was not in. I left a voicemail. Mr. Webb never called me back. This has gone on for two weeks. Maybe fifteen phone calls. Radio silence from AAA.
This is an easy one, I thought. I called Dan Ronan, the media contact for AAA Texas. He asked me why I was calling. I said I was looking into a possible computer glitch that was beginning to look like bait-and-switch. He said he was on another line and would call me back “in ten minutes.” Ten minutes came and went. No phone call. UPDATE: Dan did indeed try to call me yesterday. He thought it was a direct line number and didn’t take down my name. So he ended up at the switchboard trying to find the person who had called him, to no avail. He is now on the case.
Ok, there’s an innocent explanation. Probably. Or maybe not. I place the question before the FrontBurner Nation. Have you had similar problems with insurance at AAA Texas? Have you suspected bait-and-switch? How responsive or non-responsive have they been to you?
