As I’ve mentioned previously, of all the appliances in our office, the Hoshizaki holds a special place in my heart. Imagine my sadness, then, when it started dispensing water and ice with a foul odor. But don’t worry! We got a note today from Hoshizaki HQ explaining what was wrong. Turns out, it’s something the city puts in its water. Here’s what our Hoshizaki rep told us:
After speaking with you, I contacted the National Representative with “Cuno” 3-M Filters, and described our situation with taste and odor in your water. This is what he told me.
“It has come to his attention in the Dallas, Ft. Worth Metroplex that in the near past, the cities have been using Chloramines to treat for bacteria in the water supply. Because of the strength of this additive, the life of the carbon in the Model IA1-1 filter that you are using is severely shortened. This is the reason that when we replaced them a couple of weeks ago, the same taste and odor returned so quickly.”
To correct the situation, he is going to ship us two completely new filter systems that will replace the existing ones. These new systems have a much greater capacity to remove this additive, therefore will be effective for a longer period of time. He assures us that this has worked in every case up to now. Hoshizaki (“Penguin Serv-Ice”) will change these out for you at no charge for labor or the new hardware.
That’s the kind of service I’ve come to expect from Hoshizaki. (And, no, we don’t have any material connection with Hoshizaki — that I’m aware of.) Anyway, watch out for those chloramines, people.
