The industry group ran a full-page ad in the New York Times today saluting Norman Brinker. The ad may have run in other national newspapers as well. I don’t remember seeing such a tribute from an industry group for one of its members before. Here is part of what the ad said:
His innovations in casual dining changed the way America eats. His motivational management practices are embedded in leaders across our industry and will live on. He proved that restaurants that build customer loyalty and provide rewarding careers become the cornerstone of their communities.
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