As a follow-up to yesterday’s post about D/FW’s valet parking restrictions, I pass along the following email from FreedomPark president Ken Kundmueller. In it, he says D/FW has retracted the decision to limit the company’s access to the one-hour parking area. So, um, congrats to those who made a stink about it.
Here’s the email:
The collective voice of FreedomPark’s customers has been heard. Loud and clear. At 11:00 AM today (Tuesday) the CEO of D/FW Airport called to inform me that because of overwhelming public response they have decided to retract their decision to impose changes on how off-site valet parking companies are allowed to operate at D/FW. At 11:42 AM I received the following in an email from the airport:
“This e-mail is to inform you that we will be issuing revised 2008 Non-Tenant Valet Parking Permits to you. Upon considering the possible impacts to guest service on your business we will continue to allow you to operate under same terms and conditions as described in the 2007 Non-Tenant Valet Parking Permit. It is not DFW Airport’s intention to cause a degradation in customer service to either of our customers.”
The airport further requested, “Please. Call off your customers. How soon can you send a follow up email to them saying the problem has been solved?”
Credit Jeff Fegan, the CEO of the Airport, and Ken Buchanan, Executive Vice President, with the insight to recognize the will of the airport’s customer base and  for having the humility to retract a bad decision.
FreedomPark will be allowed to operate as in the past, and will be able to compete with the airport’s brand of valet parking on a level playing field. That’s good for you and for us.
Thanks for your overwhelming support. And if I might be slightly unprofessional: “you guys rock”.
