SERVICE IMPROVES AT OZONA?

A co-working FBvian went to Ozona last night for dinner with her mom. Apparently Skylar Bell was serious about whipping that place into shape. Here’s the report from the field:A report from the field: My mom and I go to Ozona

Bless Ozona’s heart. It’s trying. After what one can only assume was a serious tongue-lashing from management over the reported bad service, the waitstaff was definitely on its toes. Our overly exuberant server greeted us promptly and then hurried away to retrieve our drink order. Seconds later, a serious-looking fellow with a headset asked if we’d been helped yet. And there seemed to be the occasional extra server kind of standing by, surveying the dining room. So far so good.

Unfortunately, our waiter’s exuberance got the better of him. His stand-up-comic-style approach to waiting tables was fine for the four 30-something women drinking $2 wells, but for the 50-ish lady ordering a salad and iced tea — well, not so much. And speaking of iced tea, my mom’s glass ran dry a few times. Maybe if our server hadn’t worn sunglasses inside, he might have noticed the waning fluid level. Mom’s assessment: “Take it to Comedy Central, and bring the [expletive] tea pitcher.” The woman loves her some tea.

So, Ozona, here’s my advice: Call off the waitstaff police and make sure your servers know the basics. Such as: don’t wear sunglasses indoors, keep drinks at least half-full, and know how to tailor your style for individual customers. And, really, if we want to be entertained during dinner, we’ll go to Benihana. Love that Queso Catfish, though!

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