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RE: THE MOTHER OF ALL LAYOVERS

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A sympathetic FrontBurner adds:

Your correspondent is right about the factors that contributed to the “frostin’ in Austin.”

But he or she seems to have missed the central point of it all: American and all other airlines (and TSA, if they’re responsible) should have contingency plans in place for situations like the one that occurred on December 29. Indeed, AA may have had one, but if it wasn’t implemented or was botched, then they definitely own the blame.

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