A few weeks ago I was having breakfast at Craft Dallas. There were only three customers in the restaurant which makes me nervous since I’d hate to see Dallas lose this place—the food is really special. However here is the transcript of a conversation I had with my waiter. I pretended to be from out of town.
Jump for the story.
Me: So tell me what your specialty is here?
Waiter: Everything is great.
Me: So you don’t have one thing that you’re famous for?
Me: Can you tell me about your meats? Do you make any of them here?
Waiter: They are all good.
Me: Do you make the chicken sausage. I heard this kitchen cures some of their own meat
Me: What about the country ham.
Waiter: Oh, we do that here.
Me: Do what?
Waiter: Cure it.
Me: Well, what dish do you recommend?
Waiter: Well, if you like eggs Benedict, you will like this eggs Benedict. It has Jonah crab.
Me: I was looking for something a little lighter.
Waiter: Well, we have waffles.
Me: Give me a few minutes to decide.
Here is the deal. This restaurant has so much to offer and I gavethis dude so many opportunities to sell me on their product. I am the customer; show me how good you are! Do not give me one-word answers. When I ask for a recommendation, don’t tell me “everything is good.” Engage me. Make me hungry. Make me want to tip you instead of hit you. Give me some freakin energy. Chaps my sass when I get someone like this guy. Thankfully the food was fantastic.
Nobody in the restaurant business can afford to slack in this economy. Customers are golden. Anybody else had a server with a bad attitude lately?