Customer Complaint: Coal Vines In Dallas

An upset Disher sends this report:

I just called Coal Vines to ask if they took reservations, and the lady who answered the phone was VERY rude.  She said they didn’t take reservations in an angry tone, and then I asked if she had an estimate of what the wait would be on a Friday night (usually they have some sort of idea)… (this is what makes me mad) she said “I don’t know; it’s not like I have a crystal ball.”

I have had several unpleasant phone experiences dealing with restaurants. People who answer the phones at restaurants should be trained to know how important their job is–they are, in some cases, a customers first contact with the business. It’s one thing to lose a customer after bad food or service, it’s quite another to lose them when they are in the process of choosing where to dine. Coal Vines just lost customer for life.

Newsletter

Our SideDish newsletter features Dallas’s newest dining spots, scrumptious recipes from local restaurants, and news on breweries, cocktail hours and more.

Find It

Search our directories for...

Restaurants

Restaurants

Bars

Bars

Tex-Mex

Tex-Mex

BBQ

BBQ

View All

View All

Comments